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\uD83E\uDD14 Problem

Have you had a report of a “whitelabel error”? Maybe someone sent you a screen shot that looks like this:

image-20240416-170405.png

\uD83C\uDF31 Solution

In most cases, this error occurs when a user isn’t properly authenticated into Canvas and Terracotta.

  1. Check that the user is using Safari, Chrome, or Firefox.

  2. Instruct the user to clear their browser cache and/or history, and then log in again.

  3. If this doesn’t solve the problem, submit a ticket at support@terracotta.education.

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