White Label Error

 Problem

Have you had a report of a “whitelabel error”? Maybe someone sent you a screen shot that looks like this:

Open

Screenshot of Whitelabel Error Page

 Solution

In most cases, this error occurs when a user isn’t properly authenticated into Canvas and Terracotta.

1. Check that the user is using Safari, Chrome, or Firefox, and check that the user has enabled 3rd party and/or cross-site tracking cookies.

2. Instruct the user to clear their browser cache and/or history, and then log in again.

3. If this doesn’t solve the problem, submit a ticket at support@terracotta.education.

*It is possible that this error could be caused by a problem with a WAF (web application firewall) on Terracotta’s side or on the institution side. Please let us know if the error persists so we can troubleshoot!