\uD83E\uDD14 Problem
Have you had a report of a “whitelabel error”? Maybe someone sent you a screen shot that looks like this:
\uD83C\uDF31 Solution
In most cases, this error occurs when a user isn’t properly authenticated into Canvas and Terracotta.
Check that the user is using Safari, Chrome, or Firefox.
Instruct the user to clear their browser cache and/or history, and then log in again.
If this doesn’t solve the problem, submit a ticket at support@terracotta.education.
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